Honestly, we think 'support' is old fashionate. It works well for the Q&A-type issues, but really helping customers and making a difference requires something else. Learning, assisting, helping or meeting are all about discovering new things, new solutions, new connections. We love to put our team-hat on and help you discover!
It is our experience that paid on-demand support is a major threshold and a real idea killer. When you are excited about something, but need to come to a financial agreement first (getting approval, running it by the financial department, get PO-numbers, etc.), enthusiasm fades rapidly.
With the prepaid Discovery tickets we eliminate this threshold. It enables us to respond faster and keep energy levels as high as possible. Negotiate less, do more!
No. Only customers/users from the Personal, Business or Everything plan can purchase Discovery tickets. If you don't need a Tube system, or personal plan we can still help you. In that case our consultancy fees apply. Please contact us and we'll make a plan together.