Platform Service Canvas

Platform Innovation Kit Creator Website Library
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Platform Service Canvas

Platform Service Canvas


Service and Journey Design for Platform Business Models

The Service Canvas helps you to design the core services you have to provide to allow a seamless / frictionless match-making, transaction and engagement of and between the stakeholders. It is a perfect combination of journey mapping and service design.


For each Stakeholder use a separate Service Canvas.

  1. Define the stakeholder in the inner circle
  2. Start on the left-hand-side to define the motivation, how you attract them and the current alternatives. Helping you to understand potential expectations.
  3. The middle part defines the touchpoints with your platform and the relevant core services.
  4. Satisfaction drivers allow you to understand the importance and the USPs of your platform
  5. At the right-hand-side you describe important insights you gain, necessary key resources and how you stay in contact with the stakeholder.
  6. Last step is to define the success factors

Creator / Author

Platform Innovation Kit

Platform Innovation Kit

Identify, build and scale network based businesses

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Creative Commons Attribution - Share Alike 4.0 International license

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How may I use this canvas?

Personal use Commercial use

Copy-paste the HTML code to your website. This will embed the document as an interactive player similar to how YouTube videos are embedded everywhere on the web.

TIP: You can change the width and height attributes to best fit the website in which the document will be embedded.

Related canvases

Nothing yet.


Only available in English for now.

Is your language not yet available? Help translate this into your native tongue. Contact the creator!

How to use this canvas?

Canvas Generation is an open library for canvas creators, enthusiasts and developers. We are not a productivity tool where you can use this tool. It is our mission to make the canvas library accessible to anybody for integration in their apps. Don't reinvent the wheel. Just use our free and open Canvas API. Our way of giving back :).

Support for this canvas when using the Canvas API

Canvas Zones Content

Platform Service Canvas

Applications that support the Canvas API

No integrations yet. Don't worry, we only exist since September 1st, 2020. Check back with us later or integrate this canvas and the tool library into your application! Contact us to show visitors your application here.

Read the documentation

Application from the creator

The creator doesn't seem to have an application to use this canvas (yet).