Customer Touchpoints

Datentreiber Creator Website Library
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Customer Touchpoints

Customer Touchpoints


Optimize your customer journey to attract more customers, increase revenue, increase their loyalty and get more recommendations.

The Customer Touchpoints canvas fits several use cases:

  1. Plan your marketing and sales activities, your online presence and / or your advertisements and check your plan regarding consistency and plausibility
  2. Sketch out potential customer journeys to identify logical breaks, bottlenecks, dead ends or gaps in your offering.
  3. Define relevant performance indicators including critical points for monitoring them.
  4. Identify potential sources for customer data.

Learn more about the Data Strategy Design method.

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On our website you will find a step by step tutorial.

Creator / Author



We drive your business forward.

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Creative Commons Attribution - Share Alike 4.0 International license

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How may I use this canvas?

Personal use Commercial use


The Customer Touchpoints canvas is based on the AARRR model by 500 HATS.

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Copy-paste the HTML code to your website. This will embed the document as an interactive player similar to how YouTube videos are embedded everywhere on the web.

TIP: You can change the width and height attributes to best fit the website in which the document will be embedded.

Related canvases


English - Customer Touchpoints

German - Kundenkontaktpunkte

Is your language not yet available? Help translate this into your native tongue. Contact the creator!

How to use this canvas?

Canvas Generation is an open library for canvas creators, enthusiasts and developers. We are not a productivity tool where you can use this tool. It is our mission to make the canvas library accessible to anybody for integration in their apps. Don't reinvent the wheel. Just use our free and open Canvas API. Our way of giving back :).

Support for this canvas when using the Canvas API

Canvas Zones Content

Customer Touchpoints

Applications that support the Canvas API

No integrations yet. Don't worry, we only exist since September 1st, 2020. Check back with us later or integrate this canvas and the tool library into your application! Contact us to show visitors your application here.

Read the documentation

Application from the creator

The creator doesn't seem to have an application to use this canvas (yet).