Optimize your customer journey to attract more customers, increase revenue, increase their loyalty and get more recommendations.
The Customer Touchpoints canvas fits several use cases:
- Plan your marketing and sales activities, your online presence and / or your advertisements and check your plan regarding consistency and plausibility
- Sketch out potential customer journeys to identify logical breaks, bottlenecks, dead ends or gaps in your offering.
- Define relevant performance indicators including critical points for monitoring them.
- Identify potential sources for customer data.
Learn more about the Data Strategy Design method.
On our website you will find a step by step tutorial.
Creator / Author
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Creative Commons Attribution - Share Alike 4.0 International licenseRead more
How may I use this canvas?
Personal use Commercial use
English - Customer Touchpoints
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